Q: How do I purchase Xcentrica content?
A: Xcentrica videos and photos can be purchased through the Radrotica clip store
Q: What video formats are available for purchase?
A: All videos are standard definition, Windows media videos. You do not need any special codecs to view videos.
Q: How do I sign up to be a member of Xcentrica?
A: Xcentrica.com is not a membership site, we only sell individual video clips on a pay per download basis.
Q: I want to be a model for Xcentrica, who do I contact?
A: Click on the Contact link and send us an email. Only serious submissions will be considered.
Q: Can I view content on my mobile devices (iPhone/Androids) or tablets (iPads)?
A: The site is not optimized to be viewed on mobile devices or tablets, so there is no guarantee that it will work.
Q: How often is content updated?
A: There is no set update schedule.
Q: What will show up on my credit card statement when I purchase videos clips through the Radrotica Clip store?
A: To protect your privacy, any charges will discreetly display as: RR Productions
Q: Can I get a refund on clips I've purchased?
A: No, we have a strict NO REFUND policy. It is your responsibility to verify that your order is correct before completing your purchase.
Q: I downloaded the video, but I can't view it.
A: To view videos after you've downloaded it, extract the .wmv file from the ZIP. If you've unzipped the file and you still can't play it, try installing the most recent version of Windows Media Player or VLC Player .
Q: What payment methods are accepted?
A: We accept Visa and MasterCard only.
Q: Do you accept mail orders?
A: We do not accept mail order payments.
Q: Do you accept payments through PayPal?
A: No, we cannot accept payments through PayPal.
Q: Who do I contact if I have billing issues?
A: Please click the Contact Us link and email us if you have questions regarding billing.
Q: Who do I contact if I have questions if I have support questions regarding my order?
A: Please click the Contact Us link and email us if you have questions regarding your order.
Q: Can I contact the models on this site?
A: No, we do not give out any information on models featured on our site, so please do not ask.
Q: Do you make custom videos?
A: No, we do not create custom videos; however if you have any suggestions or comments, please click the Contact Us link and email us.